Terms and Conditions

Health Okay Pharmacy offers convenient medicine delivery service to  your home, office or any convenient place for you. Here is what you need to know about the service:

13.1 You can access the medicine delivery service from the websites www.healthokaypharmacy.com or contacting Health Okay pharmacy directly on 0709 716268 or by contacting the telehealth doctor for subscribed members.

13.2 The information and advice provided by Health Okay Pharmacy when you use the service is based on the information you have provided to the telehealth professional. It is the client’s responsibility to ensure this information is accurate.

13.3 Failure to avail accurate information (whether intentionally or not) will affect the information and advice offered, the medicines supplied and, as such, may have consequences for which Health Okay pharmacy will not be responsible for.

13.5  A customer purchasing prescription only medication requires a written prescription that will require verification at the time of delivery. Absence of a prescription will require a teleconsultation with Health Okay pharmacy telehealth professionals at a fee of ten thousand shillings (10,000shs) for non-subscribers only payable via mobile money or POS.

13.6 All medicine prices are in Uganda shillings (UGX) and include value added tax (VAT) unless expressly stated otherwise.

13.7 Health Okay pharmacy ensures that all pricing information is accurate. In the event that an error occurs, and the price charged is different, all the affected clients will be identified and provided a refund in case an excess was charged.

13.8 Delivery fees and any other service fees are charged on each pharmacy orders (consisting of one or more medicines). The fees are included in your final total amount payable.

13.9 At the point of delivery, Health Okay pharmacy technician will inspect the condition of the delivery and rule out all possible causes of returns. You can return any unwanted items within 7 days of receipt for a refund or replacement. Please inform us of the item to be returned item via email at info@healthokaypharmacy.com or call 0709 716268

13.10 Products of a cosmetic or personal nature cannot be returned.

13.11 Medicinal products can be returned guided by Uganda legislation governing the sale and supply of medicines in Uganda.

Note:

  • The return costs and tracking of returned items are the responsibility of the customer.

  • Items should be returned in person to prevent further dismay.

  • Returned item(s) must be undamaged, unopened and in their original packaging.

  • Health Okay Pharmacy reserves the right to decline a refund in such instances.

  • To cancel your order please call the pharmacy on 0709 716268 at the earliest instance.

13.6 Your refund will automatically be processed within 3  to 5 working days but in some cases, can take up to 14 days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to health okay pharmacy Bukoto Ntinda

Need help?

Contact us at info@healthokaypharmacy.com for questions related to refunds and returns.